Thursday Dec 03, 2020
Big E & Little E with Karen Turton
Episode Overview
My first ever guest, Karen Turton, serial entrepreneur, CEO of Purple Story, ex Learning & Development Director of Transition, and National Innovation in Training Award nominee, joins me to talk about her controversial views on modern performance measurement, empathy, employee engagement, workplace culture, customer experience, and how well leaders are equipped to deal with some of the softer skills and values needed in business today.
Describing organisations in a Forrest Gump-esque way, as a "box of chocolates" with a range of hard and soft centres, comparing Rugby World Cup captain, Martin Johnson's Big Talk and Little Talk, with Karen's Big E, Little concept of customer experience, how things are moving on from Jim Sullivan's business teachings and receiving my set of summarised Sticky Notes to put up on the virtual walls of the Sticky From The Inside studio, that listeners can take back to the ranch, were all part of the conversation.
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Full Podcast Transcript
Here's a link to the full transcript of the whole episode, so you can check out what we said in more detail. It was originally automated, but I've done my best to tidy it up, and I think it's pretty accurate, but if there are errors, please don't get mad :)
See the transcript here
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