Thursday Jun 06, 2024
Confessions Of An Employee Listener
Andy Goram speaks to Jo Coxhill, an internal communications expert and employee listener with a passion for improving organisational culture and employee experience. With a background in marketing and extensive experience in internal comms and engagement, Jo has a deep understanding of the nuances of workplace dynamics. In this episode Jo's focus on employee listening strategies, hybrid working, burnout solutions, and building inclusive workplace cultures enables her to share valuable insights of the good, the bad, and the crazy things she hears inside organisations.
Key Takeaways
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How effective employee listening strategies create a more engaged and productive workforce.
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How to make the most of hybrid working and enhance collaboration and productivity.
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How others are addressing workplace burnout and boosting employee well-being.
- The responsibility on leadership roles in driving employee engagement and satisfaction.
Key Moments
The key moments in this episode are:
00:00:10 - Podcast introduction
00:02:53 - Importance of Listening to Employees
00:09:41 - Role of an Employee Listener
00:11:45 - Motivation for Independent Consulting
00:13:46 - Positive Client Relationships
00:14:13 - Common Misconceptions about Employee Listening
00:16:47 - Employee Listening: Fashionable or Genuine Thirst?
00:21:35 - Pitfalls of Employee Listening
00:24:50 - Building Trust through Employee Listening
00:26:13 - The Hybrid Work Dilemma
00:27:30 - The Pitfalls of Employee-Led Hybrid Working
00:30:28 - EY's Framework for Hybrid Working
00:32:00 - Best Practices for Hybrid Working
00:37:24 - Impact of Hybrid Working on Burnout
00:40:18 - Rethinking Productivity and Work Hours
00:41:15 - The Importance of Productivity and Reshaping Work
00:42:04 - The Gold Standard of Leadership and Employee Listening
00:43:42 - Creating Harmony and Consensus in the Workplace
00:45:30 - The Power of Employee Listening
Useful Links
Full Episode Transcript
Get the full transcript of the episode here
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